Terms & Conditions

Terms and Conditions

Last Updated: 11/09/2025

General Conduct

Clients and staff are expected to always treat one another with respect and professionalism.

Cleanliness                                                                                                                                                                

Clients are asked to wipe down equipment after use.

Please remove shoes and place them on the shoe rack at the front door and then head to the cloakroom to store belongings before class.

Mobile phones and content

Mobile phones must be switched off and stored away before class begins to avoid distractions and to ensure a peaceful environment.

No videos are permitted during class to protect the privacy of all participants.

Videos and pictures for Instagram or personal use may be taken before or after class, but must be completed before the next session begins.

Photos and videos should never include other clients in the background without their knowledge and consent.

Bookings and Cancellations

Bookings must be made prior to class through our website or booking app.

Waivers are required before participating in any session to meet health and safety, as well as insurance standards.

You may cancel a class up to 12 hours prior to its start time. Late cancellations will result in the loss of one class credit.

Repeated no-shows may be subject to further penalties, including restricted booking access.

Payments & Refunds

All classes and packages must be prepaid. Class packs are non-refundable, non-transferable, and expire after a set period. No refunds for missed classes,

change of mind, or unused sessions- you have 12 hours prior to the sessions to cancel classes.

Grip Socks and Pilates mats

To ensure hygiene and customer satisfaction, our grip socks and Pilates mats are subject to the following policy.

Refunds & Exchanges:

Products may be exchanged or refunded only if unworn, unused, and in their original packaging with tags intact.

Timeframe: Requests must be made within 28 days of purchase, accompanied by a valid receipt.

Faulty Items: If grip socks or mats are defective or damaged upon receipt, we will offer an exchange or full refund.

Non-Refundable Situations: We are unable to accept returns for products that have been worn, washed, or damaged after purchase.

Studio Vouchers

Gift vouchers purchased at Earthy-Pilates are governed by the following terms:

Validity: Vouchers are valid for 12 months from the date of purchase and can be used towards any class, package, or products.

Non-Refundable: Vouchers are non-refundable and cannot be exchanged for cash.

Transferable: Vouchers may be transferred to another individual via the coupon code- noting the code can only be used once. Holders are asked to notify the studio by email before transferring. This is to guarantee the holder’s awareness of transfer, and to update the details of the new holder.

Lost Vouchers: An email will be sent with an individual coupon code for a discount on services and products. If the participant has not yet received an email with the Coupon code, please notify the studio immediately.

How to Make a Request               

To request a refund or exchange:

Contact us at info@earthy.ie Include your name, contact information, date of purchase, and reason for the request.

We aim to respond within 3 business days.

Promotions & Gift Vouchers

Promotional offers and gift vouchers are non-refundable and subject to expiry dates. Customer are sent a coupon code via email following the purchase of the voucher. This is an individual code- Referral credits will be offered but are not redeemable for cash.

Late Entries

Please arrive at least 10 minutes early to settle in.

The studio door will be locked when the session begins to avoid disrupting class, especially as all sessions start with breathing exercises. Creating a

calm environment is essential, and late arrivals make it difficult for others to mentally switch off.

Health and Safety

Clients must inform instructors of any injuries or medical conditions prior to class.

All equipment must be treated with care and respect.

Please always follow instructor cues to ensure your safety on the Reformer machine.

Improper or unsafe use of equipment may result in being asked to leave the class.

Pregnant and injured clients

To ensure the safety of pregnant and injured clients, and those over 70 years old - separate packages are in place for Physiotherapy and prenatal specific classes. Unfortunately pregnant clients and those badly injured cannot participate in the general classes. Those recovering from injury can join the general classes once given the go-ahead from the physiotherapist.

Age Restrictions

Minimum age to attend classes is 16 years. Clients under 18 must have parental consent. It is advised that client over 70 years participate in classes

where the Physiotherapist is present.

Instructors and Staff

All instructors are qualified in Reformer Pilates and continue to advance their professional training.

The studio reserves the right to refuse service to anyone who violates studio policies or behaves inappropriately.

Membership Suspension and Changes

Memberships may be placed on medical hold if proper documentation is provided.

Any updates to studio policies will be communicated via email or posted in-studio.

At Earthy-Pilates Reformer Studio, we are committed to protecting your personal

data and respecting your privacy in accordance with the General Data Protection

Regulation (GDPR) and Irish data protection laws.

Information We Collect

We may collect and process the following personal data:

 - Identity and contact information: Name, email, phone number and emergency contact.

 - Health-related information: Medical history, injuries and pregnancy status

 - Booking and payment information: Class history, payment details (processed via secure third-party platforms)

 - Marketing preferences: If you opt-in to receive updates and promotions.

How We Use Your Data

We use your data to:

 - Manage bookings, memberships, and payments

 - Communicate class updates, cancellations, or studio news.

 - Ensure your safety during sessions.

 - Send marketing communications (only if you’ve opted in).

Legal Basis for Processing

We process your data under the following legal bases:

 - Contractual necessity: To provide services you’ve requested.

 - Consent: For marketing and optional communications.

 - Legal obligation: For tax, accounting, or health and safety compliance.

 - Legitimate interest: To improve our services and ensure studio safety.

Data Storage and Security

 - Data is stored securely on encrypted systems with restricted access.

 - Payment data is handled following GDPR-compliance.

Data Retention

We retain personal data only as long as necessary:

 - Health and booking records: For the duration of your relationship with us

 - Marketing data: Until you opt out.

 - Legal records: As required by law

Sharing Your Data

We do not sell or rent your data. We may share it with:

 - Instructors (for safety and class planning)

 - Booking and payment platforms

 - Legal authorities (if required)

Marketing Communications

 - You will only receive marketing emails if you’ve opted in.

 - You can unsubscribe at any time via email or by contacting us.

Your Rights Under GDPR

You have the right to:

 - Access your data

 - Correct inaccurate data

 - Request deletion (where legally possible)

 - Restrict or object to processing

 - Transfer your data to another provider

Data Breaches

In the unlikely event of a breach, we will notify affected individuals, and the Data Protection Commission as required.

Changes to This Policy

We may update this policy periodically. Significant changes will be communicated via email or posted in-studio.

To exercise these rights, contact us at:

Email: tara@earthy.ie or info@earthy.ie

Phone: +353 877521489